Terms of service

Last Updated: October 3rd, 2025

Welcome to Odins Valley! These Terms of Service ("Terms") govern your use of our website at https://odinsvalley.com/ and your purchase of products from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of the terms, you may not use our services.

These Terms are compliant with UK laws and regulations, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and are designed to meet Google Merchant Center requirements.

1. General Conditions

1.1. Our Service: Odins Valley provides an online platform for the sale of home decoration. Our services are intended for personal, non-commercial use only.

1.2. Eligibility: By using our website, you confirm that you are at least the age of majority in your country of residence.

1.3. User Responsibilities: You agree to use the website only for lawful purposes. You are responsible for all activity that occurs under your account.

2. Privacy and Data Handling

2.1. Your Privacy: Your privacy is very important to us. Our use of your personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand our practices regarding your data.

2.2. Cookie Consent and Data Collection:

Before Consent: We strictly adhere to a policy where no non-essential data, including tracking cookies or personal information, is recorded or collected from your device before you explicitly accept our Cookie Banner.
After Consent: If you choose to accept the cookies and tracking technologies via our banner, you agree to our collection of non-essential data. This data will be used exclusively for our own internal purposes to improve website functionality and the customer experience. We do not sell, share, or transfer this data to third parties for their own use.

3. Products and Pricing

3.1. Product Descriptions: We strive to be as accurate as possible in our product descriptions. However, we do not warrant that product descriptions or other content on the website are entirely accurate, complete, reliable, current, or error-free.

3.2. Pricing: All prices are shown in Great British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice.

3.3. Availability: All products are subject to availability. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

4. Orders and Payments

4.1. Order Acceptance: An order confirmation email is not a formal acceptance of your order. A contract of sale is concluded only when we dispatch the products to you.

4.2. Payment: We accept various secure payment methods as outlined in our Payment Policy, including major credit/debit cards and digital wallets. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method.

5. Shipping and Delivery

5.1. Shipping Policy: Our shipping process is governed by our Shipping Policy, which is available on our website. We provide clear details on delivery times, costs (all shipping is free within the UK), and our delivery process.

5.2. Delivery Times: While we provide estimated delivery times, these are not guaranteed. We are not liable for any delays that are beyond our reasonable control.

5.3. Risk of Loss: The risk of loss or damage to the products passes to you upon delivery.

6. Returns, Refunds, and Consumer Rights

6.1. Your Right to Cancel: As a consumer, you have the right to cancel your order under the Consumer Contracts Regulations 2013. You can find full details of this right in our Refund and Return Policy.

6.2. Refund Policy: Our policy on returns and refunds, including the conditions for returning items in "New only" condition and the 30-day return window, is detailed in our Refund and Return Policy.

6.3. Faulty Goods: Your statutory rights are protected. If any goods are faulty or not as described, you have a legal right to a refund, repair, or replacement under the Consumer Rights Act 2015. Please contact us immediately if you receive a faulty item.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Odins Valley or its content suppliers and is protected by UK and international copyright laws.

8. Limitation of Liability

To the maximum extent permitted by UK law, Odins Valley shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, our website or products. Our total liability for any claim arising from your purchase is limited to the amount paid for the product.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to the Terms of Service

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

11. Contact & Company Information

If you have any questions or need help with your return, please reach out to our customer support team:

Shop name: Odins Valley
Company name: LEYWOOD PROPERTIES LTD
Company number: 13373628
Address: 10-12 Mulberry Green, Harlow, CM17 0ET, United Kingdom.
Telephone: +44 020 4578 8248
Email: info@odinsvalley.com

We are available during the following hours:
Monday to Friday: 9 a.m. to 5 p.m.
Saturday and Sunday: closed.

We will respond within 24 hours.